Versand
This Shipping Policy applies to orders placed through petitemendigotex.shop for delivery to customers in Germany.
1. Free Standard Shipping
All eligible orders placed through petitemendigotex.shop receive free standard shipping.
There is no standard shipping charge for eligible orders delivered under our standard delivery service.
If any exceptional premium, express, or optional delivery service is offered in the future, any additional charge will be shown before the customer completes the order.
2. Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The delivery timeframe begins in connection with the processing and fulfillment of a successfully confirmed order.
Where a product page or checkout clearly specifies a different legally valid delivery arrangement for a particular product, the product-specific information may apply.
German distance-selling information requirements include informing consumers about payment, delivery and performance conditions and the time by which the trader undertakes to deliver the goods.
3. Order Processing
Orders are reviewed and prepared for fulfillment after successful order placement and payment authorization.
Processing may include payment verification, fraud-prevention checks, inventory confirmation, address review, packaging, shipment creation, and handover to the relevant logistics provider.
Orders placed during high-volume periods, public holidays, promotions, or unusual events may require additional handling.
If a material delay becomes known, we will make reasonable efforts to provide relevant information to the affected customer.
4. Order Confirmation
After placing an order, customers should receive electronic confirmation through the contact information provided during checkout.
Customers are responsible for checking that the product selections, quantities, delivery address, billing information, and contact details are accurate.
Customers who identify an error should contact us as quickly as possible at:
We cannot guarantee that an address or order can be modified once fulfillment has started.
5. Delivery Address
Customers must provide a complete and accurate delivery address.
The address should include all information reasonably required for delivery, including recipient name, street information, building or apartment information where applicable, postal code, city, and country.
Customers should also provide a valid telephone number or email address if requested for delivery coordination.
We are not responsible for delays caused solely by inaccurate or incomplete information supplied by the customer, subject to applicable consumer law.
6. Shipping Confirmation and Tracking
When tracking is available, shipping or tracking information may be provided by email, the customer account, Shopify order-status functionality, or the applicable shipping carrier.
Tracking information may take time to become active after a shipment is created.
A temporary absence of tracking updates does not necessarily mean a shipment has been lost.
7. Multiple Packages
An order may occasionally be delivered in more than one parcel.
Products from the same order may therefore arrive at different times.
Customers will not be charged additional standard shipping fees merely because an eligible order is divided into multiple standard shipments.
8. Delivery Delays
Although our standard estimated delivery timeframe is 15–20 days, delays may occasionally occur because of circumstances outside ordinary operational control.
Potential causes can include unusually high shipping volumes, transportation disruptions, weather, customs procedures, carrier network delays, public holidays, address problems, security checks, labor disruptions, or other extraordinary events.
A delay does not automatically remove rights available to a consumer under applicable law.
If an order is materially delayed, customers should contact:
9. Customs and Cross-Border Fulfillment
Depending on product origin and fulfillment arrangements, orders may travel through international logistics networks before delivery in Germany.
Where customs processing is required, delivery may be affected by customs inspections or administrative procedures.
Any mandatory charges that legally must be disclosed to consumers will be handled in accordance with applicable pricing and consumer-information rules.
10. Failed Delivery Attempts
Customers should ensure that the delivery location can reasonably receive parcels.
If a carrier cannot complete delivery, it may make another attempt, leave instructions, deliver to an authorized collection point, or return the shipment depending on the carrier's procedures.
Customers should follow carrier instructions promptly.
11. Unclaimed Parcels
If a parcel is sent to a pickup location, customers should collect it within the period specified by the carrier.
Failure to collect a parcel does not necessarily constitute a valid statutory withdrawal from the purchase contract.
Customers wishing to withdraw from a qualifying purchase should make an unequivocal withdrawal statement in accordance with our Return and Refund Policy.
12. Incorrect Addresses
If a customer provides an incorrect or incomplete address and the shipment has not yet been dispatched, we will make reasonable efforts to update the address after receiving a timely request.
Once an order has been handed to a carrier, changes may no longer be possible.
If a shipment is returned because the customer supplied an incorrect address, we will contact the customer where reasonably possible to discuss an appropriate resolution.
Mandatory consumer rights remain unaffected.
13. Lost Packages
If tracking information indicates an unusual delay or the shipment has not arrived within a reasonable period, customers should contact us.
We may investigate with the relevant fulfillment or shipping provider.
Customers may be asked to confirm delivery information or provide other reasonable information needed to investigate the shipment.
Where a shipment is determined to have been lost and the seller remains legally responsible, we will provide an appropriate remedy in accordance with applicable law.
14. Damaged Packages
Customers should inspect the package upon receipt where reasonably possible.
Visible transportation damage should be documented with photographs where possible.
Customers should contact us at:
Please include the order number and relevant photographs if available.
Failure to photograph a parcel does not automatically remove mandatory statutory rights.
15. Incorrect Delivery
If an incorrect product is delivered, customers should contact us promptly.
We may request photographs of the product and shipping label to help identify the fulfillment error.
Verified fulfillment errors will be addressed in accordance with applicable consumer law and our Return and Refund Policy.
16. Delivery Confirmation
Carrier tracking may indicate that a parcel has been delivered.
If tracking shows delivery but the customer cannot locate the parcel, the customer should check reasonable delivery locations and, where applicable, ask household members, reception areas, neighbors, or designated safe locations.
If the parcel remains missing, contact us promptly so that an investigation can be initiated where appropriate.
17. Risk During Transportation
Nothing in this Shipping Policy is intended to transfer shipping risk to a German consumer in a manner inconsistent with mandatory consumer law.
Any responsibility for loss or damage during transportation will be determined under applicable legal rules.
18. Returns
Shipping to the customer and return shipping are separate matters.
Eligible standard outbound shipping is free.
Return shipping costs following an ordinary statutory withdrawal may be the responsibility of the customer where permitted by law and properly disclosed. German law expressly provides for this possibility.
For detailed return and refund procedures, customers should review our Return and Refund Policy.
19. Order Cancellation
Customers wishing to cancel an order should contact:
as soon as possible.
We cannot guarantee cancellation after fulfillment begins or shipment occurs.
If an order has already been dispatched, applicable withdrawal rights remain available where provided by law.
20. Contact Regarding Shipping
For questions concerning shipping, tracking, delays, delivery problems, missing parcels, damaged parcels, or incorrect deliveries, contact:
petitemendigotex.shop
Email: info@petitemendigotex.shop
Standard Shipping Fee: Free
Estimated Delivery Time: 15–20 days
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